SSS Management Services Appoints New Managing Director
Friday, 15 December 2017
Security and facilities management specialist, SSS Management Services, has appointed Stacey Anderson as Managing Director.
Stacey, who has over 17 years’ industry experience, joined SSS in 2010 and has developed a deep understanding of clients’ needs and the necessity to deliver on contractual KPIs and SLAs, particularly as part of her previous role as Operations Director. She was instrumental in the development, project management, and implementation of SSS’ newly-launched facilities management software solution, HALO.
Taking the helm as Managing Director, Stacey will lead the senior management team of SSS and provide strategic direction. She also joins the senior leadership team of Synectics plc.
The announcement coincides with the roll out by SSS of HALO – a cloud-based system that brings disparate maintenance, service contract, and security information together into a single, easy-to-use central hub for facilities managers.
Paul Webb, Chief Executive of Synectics plc, said: “Stacey is coming into this role from a strong position. As Operations Director, she was actively involved in managing client relationships and delivering on the strategic aims of the business to drive it forward. Stacey knows our customers, staff, and processes inside out.
“Her industry knowledge and expertise, as well as her dedication to customer service, ensures SSS is in good stead for the future. I am delighted to welcome her to the role.”
Commenting on her appointment, Stacey said: “I’m looking forward to leading the team at SSS and rolling out HALO to our customer base.
“SSS Management Services is a business that has built its reputation on impartial advice, responsive support, customer service excellence and, most importantly, friendly, knowledgeable staff. This has enabled us to cultivate client relationships that stand the test of time because we strive to help customers improve their processes and achieve cost efficiencies. The introduction of HALO allows SSS to provide an even greater level of individualised service and support.”
HALO, a comprehensive management tool which can be securely accessed via any device to provide up-to-date relevant information that enables clients to monitor their estates in real time, delivers powerful business intelligence to customers within their own tailored portal. At a glance, branded reports, a full audit trail on supplier performance, cost management, assets and equipment lifecycle are easily accessible to allow organisations to discover operational improvement opportunities, manage maintenance requests, and track spend.
Stacey concludes: “The ethos of SSS is total customer focus; HALO is a perfect example of our continued drive to deliver ever more customer-centric services. We want clients to have the flexibility to communicate with us in a way that suits them, be it through the 24/7 helpdesk, contacting their account manager or self-service by logging a ticket on their portal via a preferred device.”
SSS Management Services supports more than 16,000 properties across the UK, with £50m annualised spend for multi-site clientele. Its 24/7 BSI-accredited Alarm Receiving Centre resolves over 300,000 calls annually.
For further information on SSS Management Services, visit www.sss-support.co.uk.